Afya Pamoja

Putting citizens' voices at the centre of government decision-making.

Privacy Policy

What information does Afya Pamoja collect.

We collect a log of the information you provide, whenever you interact with Afya Pamoja’s 2 way SMS service. This includes your phone number and any information you share with us in the course of using our service.

How do we use the information we collect.

The collected information is used to run our core operation, which is to provide aggregated insights to the Government and Developmental partners with the aim of improving quality of care and service provided at facilities. We may also use some kinds of information for research and analytics purposes. Any published research results will involve only anonymized or aggregated information.

Compliance with the law & Law enforcement.

Afya Pamoja fully cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Afya Pamoja or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. DO YOU DISCLOSE MY PERSONAL INFORMATION TO OUTSIDE PARTIES? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We only share anonymized information unless you give us permission to do otherwise.

Data security & retention.

Afya Pamoja uses reasonable security practices and procedures, including managerial, technical, operational, and physical safeguards, to protect your personal information. We retain your personal information for as long as is necessary to provide the AFYA PAMOJA services.

Users have the right to request access to the information AFYA PAMOJA has collected about them, and to correct that information if it is inaccurate. To exercise these rights, please contact our Information Officer, through, at [email protected]

Your consent.

By using our website and the Afya Pamoja two way SMS service, you consent to this privacy policy and our Terms of Service.

Changes to our terms of service and privacy policy.

If we make changes to our Terms of Service or Privacy Policy, we will post these changes on this page or otherwise make this revised information available to you.

Links to other websites.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to the privacy policy.

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will notify you via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Terms of service.


These terms of service (”Terms of Service”) are a legal agreement between you (“You” or “Your”) and Afya Pamoja and its affiliates (“Afya Pamoja”, “we” or “us”) establishing terms and conditions under which You shall access and use the services and features (the “Services”) available on or through our “Afya Pamoja” Service (the “Service”) and our website at afyapamoja.com (“Website”). The date You first agree to or accept these Terms of Service, or that You otherwise first access and use the Service or Website following the date these Terms of Service is first made available through the Service or Website, is referred to herein as the “Effective Date.” BEFORE YOU INDICATE ACCEPTANCE OF THESE TERMS OF SERVICE OR OTHERWISE USE OR ACCESS OUR WEBSITE OR SERVICES, CAREFULLY READ THE TERMS AND CONDITIONS OF THESE TERMS OF SERVICE. BY USING THE SERVICE, YOU ARE AGREEING TO BE BOUND BY AND ARE BECOMING A PARTY TO THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THESE TERMS OF SERVICE, THEN DO NOT USE THE SERVICE AND YOU WILL NOT BE PERMITTED TO ACCESS AND/OR USE THE Service OR RELATED SERVICES. Our Service provides health information but not medical advice. Afya Pamoja does not provide medical advice. Users are advised to always consult their medical doctors for all medical issues. THE SERVICE ARE PROVIDED ‘AS IS’ WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED.
Afya Pamoja respects your privacy and takes your privacy very seriously. You agree and acknowledge that your use of the Service is subject in all respects to our Privacy Policy. You must use and access the Service only in jurisdictions where such use and access is legal. We may revise these Terms of Service at any point, at which point there will be a notice of new Terms of Service through the Service or Website. By continuing to use or access the Service or Website you are unconditionally agreeing to the then-current Terms of Service posted therein. You agree and acknowledge that Afya Pamoja may terminate or suspend the Service, Website or related Services at any time and for any or no reason. You shall not use the Service for any unlawful or malicious activity. This includes, but is not limited to, posting any content that you do not have the right to make available by reason of any law or contractual or fiduciary duty (including any content that infringes any patent, trademark, trade secret, copyright, or other intellectual property rights of any party), as well as posting any discriminatory remarks, threats, bullying, harassment, or otherwise objectionable content of any kind against any group or individual that harasses or encourages harassment of another. You shall refrain from uploading viruses and other malicious code, as well as hateful and violent things. You shall not post unauthorized solicitation (spam) on the Service. You shall provide accurate information when creating an account or registering for the Service or Services. You are responsible for any activities that occur under your account. If you suspect that there has been unauthorized use of your account, please contact Afya Pamoja immediately. You are solely responsible for your content submissions, including messages, profile information, links, pictures, data, text, files, information and other such content. In particular you shall comply with all applicable laws concerning submitted information. The Service may provide you with suggestions of third-party products and services, which may include links to third-party websites or contact information for such third parties.
You acknowledge and agree that Afya Pamoja is not liable in any way for the content, products, services, accuracy or availability of these sources. The presence of such links and content in no way represents an endorsement of such links and third-party services by Afya Pamoja. Afya Pamoja does not endorse or guarantee any products or services of any third party. You agree to accept sole responsibility and assume any risks associated with interacting with any third party, even if introduced to you through the Service or Services. The Service, Website, and all information, text, images, audio, video, data, links, software or other material that is not posted, uploaded or otherwise provided by you therein (“Afya Pamoja Content”) is the property of Afya Pamoja or its licensors. Afya Pamoja Content is protected by copyright, trademark, patent, trade secret and other rights of Afya Pamoja and its licensors. Afya Pamoja hereby grants you a non-transferable, non-sublicensable, non-exclusive, revocable and limited right to access and use the Service, Website and Afya Pamoja Content solely for your personal use, subject to these Terms of Service and in compliance with all laws and regulations that Service to you. YOU ACKNOWLEDGE AND AGREE THAT THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN OR AVAILABLE THROUGH THE SERVICE, INCLUDING INFORMATION, PRODUCTS AND SERVICES MADE AVAILABLE BY THIRD PARTIES, MAY INCLUDE INACCURACIES OR ERRORS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU, AND NOT AFYA PAMOJA, ARE RESPONSIBLE FOR EVALUATING THE ACCURACY, RELIABILITY, COMPLETENESS AND USEFULNESS OF ANY INFORMATION OR SUGGESTIONS OBTAINED THROUGH THE USE OF THE SERVICE. AFYA PAMOJA MAKES NO, AND HEREBY DISCLAIMS ALL, REPRESENTATIONS OR WARRANTIES REGARDING THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, QUALITY OR LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS OF THE SERVICE, OR THE ACCURACY OF SUCH INFORMATION. IN NO EVENT SHALL Afya Pamoja, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, SERVANTS OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF USE OR DATA, ANY DAMAGE TO OR CORRUPTION OF DATA (WHETHER DIRECT OR INDIRECT) OR COSTS OF COVER, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, TO THE EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF AFYA PAMOJA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO TERMINATE THESE TERMS OF SERVICE AND DISCONTINUE USING THE SERVICE. IN THE EVENT THAT, NOTWITHSTANDING THE FOREGOING EXCLUSIONS OF LIABILITY, AFYA PAMOJA, ANY OF ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, SERVANTS OR AGENTS IS LIABLE TO YOU FOR ANY AMOUNTS UNDER THESE TERMS OF SERVICE UNDER ANY THEORY OF RECOVERY, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, AFYA PAMOJA (OR SUCH AFFILIATES’, DIRECTOR’S, OFFICER’S, EMPLOYEE’S, SERVANT’S OR AGENT’S, AS APPLICABLE) TOTAL LIABILITY IN RESPECT OF SUCH AMOUNTS SHALL NOT EXCEED THE AMOUNT OF ONE DOLLAR ($1.00). You may cancel your use of the Service, Website and Services, and terminate these Terms of Service, at any time by simply ceasing use of the Service and our Website. Afya Pamoja reserves the right to terminate your account if you are in violation of these Terms of Service. We are not required to provide a reason for your termination, and the process is up to our discretion. Upon termination of these Terms of Service for any reason, you shall immediately cease all use of, and delete all copies of, the Service. You shall not have the right to assign or transfer any of Your rights or obligations under these Terms of Service in whole or in part to any third party. Subject to the foregoing, these Terms of Service shall bind and insure to the benefit of the parties to these Terms of Service and their respective successors, permitted transferees, and permitted assigns. These Terms of Service contains the entire understanding of you and Afya Pamoja with respect to the transactions and matters contemplated hereby, supersedes all previous communications, understandings and agreements (whether oral or written), and cannot be amended except by a writing signed by both parties; provided, that, notwithstanding the foregoing, Afya Pamoja reserves the right to amend these Terms of Service unilaterally by posting the amended Terms of Service to the Service or Website, with such amendment effective only with respect to use of the Service or Website after the date of such posting. You acknowledge and agree that nothing in these Terms of Service creates a right enforceable by any person or entity other than You and Afya Pamoja. If any part of these Terms of Service is held to be unlawful, void, or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining provisions.